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Sales Policies
Please read and understand the following sales policies before making your purchase.

  • Payment Methods
    We accept Visa, MasterCard, Discover and American Express for online purchases. You may also purchase any of our products by pre-paying your order by sending us a check. Please contact Customer Support Toll Free at 866.628.8667 for details.
    All International orders must be pre-paid by cashier's check or bank-guaranteed draft.
  • Shipping
    Our standard shipping is US Priority Mail which arrives in 2-4 business days. Overnight or other expedited delivery is available via UPS, FedEx or DHL (depending on region of delivery.) Please contact Customer Support Toll Free at 866.628.8667 for details.
    Please note that shipping options and associated costs in the shopping cart are for U.S. destinations only. International orders are subject to shipping surcharges and may be shipped via USPS International Priority, DHL, FedEx, or UPS (depending on delivery destination.) Please contact customer support prior to placing your order to learn the exact shipping cost. Otherwise, these costs will be added to your order. Canadian orders may be calculated by visiting usps.com and choosing the "calculate International postage" option.
    We are not responsible for lost packages. If you suspect your delivery address is not secure, please contact us before placing your order in order for us to make arrangements to ship your package via UPS or FedEx with signature required for delivery. Otherwise, all shipments are via USPS and we make no guarantee for delivery.
    For International orders, some countries may charge parcel, excise, VAT or other taxes to your delivery. We are not responsible for these additional charges and the same are the responsibility of the receiving party. You may want to check with your local parcel/mail authority to estimate these charges before placing your order.
  • Free Shipping
    All promotions that offer Free Shipping are for destinations in the Unites States only! All International destinations are subject to the appropriate shipping fees.
  • Guarantees & Returns
    You may return any of our products for a complete refund up to 30 days from the date of purchase. To return a product, simply contact Customer Support Toll Free at 866.628.8667 and we will process your request.
    Returns are subject to a 15% restocking fee.
    Cancelled Orders are subject to a fee of up to 5% of the purchase price if the order has already been packaged for shipment.
    ErgoSys, Inc., Lentek, Innotek, PetSafe, KII, Medical Research (and any other manufacturer we represent from time to time) warrants to the original retail purchaser, that these branded products will be free from defects in material and workmanship, under normal use, for a period of one year from the date of the original retail purchase. This Limited Warranty excludes; accidental damage due to dog chews; or neglect, alteration and misuse. The respective manufacturers offer several product exchange options during the warranty period. If service is required, please call their respective support telephone numbers to discuss the service plan that best serves your needs. Costs are dependent on the processing time and the desired shipping options. Please do not return this product to your retailer. After one year from date of original retail purchase, we will repair, replace or upgrade your product at a fixed rate based on the component. The respective manufacturers shall not be liable or responsible for any incidental or consequential damages resulting from the use of the product or caused by any defect, failure or malfunction of the product, whether a claim is based upon warranty, contract, negligence or otherwise.
  • Privacy
    Your contact information will be helf with the utmost security and will not, under any circumstances, be sold, bartered or transferred to another entity.
  • Sales Tax
    Positive Works has customer service, warehouse, and/or accounting presences in the States of Florida and Utah. Therefore, appropriate sales tax will be applied to all applicable orders with shipping destinations in the States of Florida and Utah. If you have any questions regarding these matters, please contact us at your convenience.
Disclaimer: Positive Works is a distributor for this product and thereby accepts no liability for the use, as intended or otherwise, of the same. We advise the customer to consult the respective manufacturer of this product for concerns regarding its safety and efficacy. By purchasing this product you acknowledge receipt of this notice and hereby indemnify Positive Works (and Boardwalk Internet Corporation) against any loss or injury associated with the use of this product.

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